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1.    Detailed description of Goods
LIME AND ROSES is a sole proprietary business in the retail industry that sources locally manufactured and imported linen products, artworks, accessories and collectables.
1.1    LIME AND ROSES stocks locally produced and imported bedroom and bathroom linen as well as locally manufactured lady’s and baby’s apparel.  
1.2    LIME AND ROSES carries a selection of art created by local artists which include paintings and objects for the home.
1.3    LIME AND ROSES prides itself on supporting local businesses and offers many small local businesses a venue to showcase their products and thus reach the market.

2.    Delivery Policy
Subject to availability and receipt of payment in full, orders will be processed within 3 – 4 working days (Mondays to Fridays). Notice of dispatch by courier will be confirmed by way of an email sent to the customer enclosing a copy of the waybill.

2.1    Contracted courier:
2.1.1    “The Courier Guy” is LIME AND ROSES’ chosen courier service and will be responsible for collections and deliveries countrywide.  
2.1.2    For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification

2.2    Courier Charges:
2.2.1    An ordered product is packaged, at the discretion of LIME AND ROSES, in packaging deemed suitable for the safe transport of the product.
2.2.2    A flat rate of R125.00 is charged, in addition to the purchase price of the product(s) ordered, provided:
2.2.2.1    the packaging does not exceed a volume of 43cm x 43cm x 43cm; and
2.2.2.2    the combined mass of product(s) and packaging does not exceed the prescribed maximum weight of 20kg to qualify for the above mentioned flat rate.  
2.2.3    Should a parcel exceed either of the above restrictions in 2.2.2.1 or 2.2.2.2, correspondence will be sent by LIME AND ROSES to the customer advising them of the additional courier charges payable.

2.3    Bespoke orders:
Where a customer has placed an order for items which are to be custom made or customised to specifications given by the customer, an additional time of 2 to 3 weeks will be required in addition to the usual 3 – 4 working days (Mondays to Fridays) required to process the order.
 
2.4     Imported products
Where a product is marketed by LIME AND ROSES, but it is not locally produced, the customer accepts that there is an additional reasonable time delay of approximately 8 weeks in addition to the usual 3 – 4 working days (Mondays to Fridays) required to process the order.

3.    Export restriction
The offering on this website is available to customers residing in South Africa only.

4.    Returns and refunds policy
4.1    Unavailable products
4.1.1    The provision of goods and services by LIME AND ROSES is subject to availability.
4.1.2    A product is deemed to be unavailable at the discretion of LIME AND ROSES.
4.1.3    Where a product is unavailable, LIME AND ROSES undertakes to refund the customer in full within 30 days of communicating to the customer by email that the product is unavailable.

4.2    Returns and refund policy
4.2.1    In cases of returns and refunds, LIME AND ROSES will refund the customer the full purchase price of the product within 30 days provided that:
4.2.1.1    the product is returned in an undamaged condition in the opinion of LIME AND ROSES;
4.2.1.2    the product has not been used and is returned in its original packaging where applicable; and
4.2.1.3    the product is not a bespoke item as discussed in 2.3 above;
4.2.2    Products which are reasonably excluded from the returns and refunds policy are:
4.2.2.1    bed linen, underwear, bras, socks, and any other apparel which, in the opinion of LIME AND ROSES may be excluded from return for hygienic reasons;  and/or
4.2.2.2    any item which has been personalised,  customised or made bespoke at the request of the customer.

4.3    Cancellation of orders
4.3.1    The customer may cancel an order within 7 days of receiving the products, provided that the customer will remain liable for any direct costs incurred in returning the product.
4.3.2    An order of a bespoke/customised item may not be cancelled pursuant to section 42(2) of the Electronic Communications and Transactions Act, 2002.

4.4     Indulgences and waivers
LIME AND ROSES may, at its sole discretion, grant an indulgence without such indulgence being construed as a waiver of LIME AND ROSES’ rights.


5.    Guarantees, warranties and indemnities.
5.1    Colours, textures and packaging:
5.1.1    LIME AND ROSES has attempted to display, as accurately as possible, the colours and textures of the products. The actual colours and textures you see on your device, however, will depend on the display settings of the device used to access our website. We cannot warrant that your device’s display of any colour or texture will be accurate.
5.1.2    Packaging may vary from that shown on our Website.

5.2    Passing of Risk
5.2.1    Risk in the product(s) ordered shall pass to the customer on delivery.
5.2.2    LIME AND ROSES will retain ownership of the product(s) ordered until payment is received in full, including courier charges.

5.3    Use of Website, Errors and omissions
The use of the Website is entirely at the customer’s own risk and the customer shall assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

5.4    Liability for Loss or damages
5.4.1    LIME AND ROSES shall not be liable for loss or damages which might arise from the customer’s use of, or reliance upon, the Website or the content contained in the Website or the customer’s  inability to use the Website;
5.4.2    The customer hereby indemnifies LIME AND ROSES against any loss, claim or damage which may be suffered by the customer or any third party arising in any way from the customer’s use of this website and/or any linked third party website.
5.4.3    An order will not be deemed to be complete until payment is received in full, including courier charges.  As a result of this, LIME AND ROSES accepts no liability for any loss or damages incurred by the customer or a third party should products become unavailable while payment for an order is outstanding.  

6.    Consumer privacy policy
LIME AND ROSES shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). This act is freely available online.

7.    Payment options accepted
Payment may be made via Visa or MasterCard Credit Cards, or by bank transfer into the LIME AND ROSES bank account, the details for which will be provided on request.

8.    Credit card acquiring and security
Credit card transaction will be acquired for LIME AND ROSES via PayGate(Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the Website. Users may go to www.paygate.co.za to view their security certificate and security policy.

9.    Customer details separate from card details
Customer details will be stored by LIME AND ROSES separately from card details which are entered by the customer on PayGate’s secure site. For more detail on PayGate, refer to www.paygate.co.za.

10.    Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction currency is South African Rand (ZAR).

11.    Country of domicile
This Website is governed by the laws of South Africa and LIME AND ROSES chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process or notices as:
i)    Shop 14 ,   Sherwood Country Lifestyle Centre R103.
Nottingham Road
3280

12.    Variation of prices and terms
12.1    Prices and products displayed on this Website are subject to change without notice.
12.2    It is the customer’s responsibility to regularly check these Terms and Conditions.
12.3    Customers who are not satisfied with these Terms and Conditions, must not place any orders on, or in any other way use, this Website.

13.    Company information
13.1    This Website is run by : Lynn Reynolds (sole trader) t/a LIME AND ROSES, based in Nottingham Road, South Africa.
13.2    Lynn Reynolds (sole trader) t/a LIME AND ROSES is not registered for VAT.  The prices quoted on this Website therefore exclude Value-Added Tax

14.    Lime and Roses Contact details.
14.1     Shop 14 ,   Sherwood Country Lifestyle Centre R103, Nottingham Road, 3280
14.2     Email:                This email address is being protected from spambots. You need JavaScript enabled to view it.
14.3     Telephone:        + (27) 33 266 6730

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